Strong customer authentication is a security process designed to ensure that, for online payments or bank transactions, the payment is genuinely approved by the card's rightful owner — the cardholder.
This process helps reduce the risk of unauthorized card use and online fraud.
Under the EU's PSD2 directive, electronic payments and card purchases generally require an additional verification step.
In practice, this means the bank may ask the customer for extra approval during the payment process.
There is nothing extra to do on the OneTicket side regarding the payment process.
Strong customer authentication is an added approval step that happens on your bank's payment page or in your bank's mobile app.
3D Secure is a bank security service that provides extra protection for online card purchases.
If both the bank and the merchant support this system, the bank may request additional confirmation at some point in the payment process.
The customer enters the card details needed for payment on the payment provider's interface.
The bank may request an SMS code, mobile banking approval, or another verification method.
With correct approval, the transaction can succeed; with incorrect or missing approval, it may be declined.
During the payment process, follow the instructions shown by your bank. This can vary from bank to bank.
You may need to enter a verification code sent by SMS, or approve the purchase in your mobile banking app.
- Watch for instructions shown on your bank's payment page.
- Check that the phone number registered with your bank, or your mobile banking app, is active.
- Do not close the payment window until the process is complete.
- If approval is missing or incorrect, the transaction may fail.
The links below can help, for informational purposes, with individual banks' online purchase or strong customer authentication processes. The content and availability of bank pages may change over time.
Always follow your own bank's current guidance. If you have a technical issue with payment approval, your card-issuing bank is the best place to get accurate help.